Business Development Courses
Creative Problem Solving Training Course
Identify the main obstacles that prevent problems from being solved in the organization.
Understand the components required for successful problem solving.
Understand the importance of proper problem solving activity.
Use problem solving techniques to improve productivity and profitability.
Explain the benefits of having an effective and proactive approach to solving problems.
Effective Complaint Handling Training Course
Define what a complaint is
Understand why customers complain
Describe the components of an effective complaint handling process
Explain the various documentation requirements
Use tracking and trending of complaints for continuous improvement activity
Understand how a more professional approach to the handling of complaints in an organization can deliver benefits in terms of increased customer satisfaction
Facilitation Skills Training Course
Identify the main obstacles to effective facilitation.
Understand the nature of the facilitation process.
Understand a range of techniques for facilitation.
Use these techniques to build an effective facilitation process within your organization.
Explain the benefits of having an effective facilitation process.