Winston C. Trumpet & Associates, LLC

EXECUTIVE COACHES & CONSULTANTS FOR LEADERS OF NONPROFIT & FAITH-BASED ORGANIZATIONS

Business Development Courses


Creative Problem Solving Training Course

Learning Objectives:

  • Identify the main obstacles that prevent problems from being solved in the organization.

  • Understand the components required for successful problem solving.

  • Understand the importance of proper problem solving activity.

  • Use problem solving techniques to improve productivity and profitability.

  • Explain the benefits of having an effective and proactive approach to solving problems.

Effective Complaint Handling Training Course

Learning Objectives:

  • Define what a complaint is

  • Understand why customers complain

  • Describe the components of an effective complaint handling process

  • Explain the various documentation requirements

  • Use tracking and trending of complaints for continuous improvement activity

  • Understand how a more professional approach to the handling of complaints in an organization can deliver benefits in terms of increased customer satisfaction

Facilitation Skills Training Course

Learning Objectives:

  • Identify the main obstacles to effective facilitation.

  • Understand the nature of the facilitation process.

  • Understand a range of techniques for facilitation.

  • Use these techniques to build an effective facilitation process within your organization.

  • Explain the benefits of having an effective facilitation process.



Winston C. Trumpet & Associates,LLC,144 Old Bergen Road.Suite C6. Jersey City NJ,07305

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